RETURN & REFUND POLICY
PHYSICAL PRODUCTS
All glitter, mica, and Inventory Cleanout items are final sale. We do not accept returns or exchanges for preference changes, accidental orders, or colors that appear different because of lighting or screen settings.
If your order arrives damaged, defective, missing an item, or contains the wrong item, email [message@kraftykalculations.com](mailto:message@kraftykalculations.com) within 24 hours of delivery. Include your order number and clear photos of the item and packaging. If approved, we will provide a replacement when available or refund the affected item.
Original shipping charges are nonrefundable unless the problem was caused by Krafty Kalculations. To request a cancellation, contact us immediately. Orders cannot be canceled after processing or packing begins.
COACHING SERVICES
Refunds must be requested before the session, research, preparation, or custom work begins. After work begins, refunds are limited to unused services.
Completed sessions, expired services, missed appointments, and late cancellations are nonrefundable. Single-session services expire 90 days after purchase. The first booking request must be submitted within 30 days of purchase. All Business Success Package services must be completed within 30 days after Session 1.
APPROVED REFUNDS
Approved refunds are returned to the original payment method. Processing times depend on your bank or card provider.
These rules apply except where otherwise required by law.
