Shipping policy

SHIPPING POLICY
We currently ship physical products within the United States and to Canada.

PROCESSING TIME
Orders are prepared within 3–5 business days, excluding weekends and holidays. Processing time does not include carrier transit time.

SHIPPING RATES
Shipping rates are calculated at checkout and include a $5 handling fee to help cover shipping materials and order preparation.
U.S. orders may be shipped using UPS Ground Saver, UPS Ground, or USPS Ground Advantage. Canadian orders are shipped using DHL eCommerce Parcel International Direct.

TRACKING AND DELIVERY
Tracking information is emailed after a shipping label is created. Tracking may take up to 48 hours to update. Delivery dates are estimates and may be affected by carrier delays, weather, or customs processing.
Customers are responsible for providing a complete and accurate shipping address. If an order is returned because of an incorrect or incomplete address, the customer is responsible for the cost of reshipping it.
If tracking shows delivered but the package cannot be located, check with household members, neighbors, and the carrier, then contact message@kraftykalculations.com within three days of the delivery scan.

DAMAGED OR INCORRECT ORDERS
Report damaged packages, incorrect items, or missing items within 24 hours of delivery. Email message@kraftykalculations.com with your order number and clear photos of the items and packaging.

CANADIAN ORDERS
Duties and import taxes may be collected during checkout. Any customs charges not collected at checkout are the customer’s responsibility.

COACHING SERVICES
Accounting and business coaching services are not shipped. The applicable booking guide is delivered electronically after purchase.